Privacy Policy

Harper Grove Sourdough Co. ("Harper Grove," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, place an order, communicate with us, or otherwise interact with Harper Grove.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

• Your name.
• Your email address.
• Your telephone number, if provided.
• Your delivery address when you request local delivery.
• Products, quantities, fulfillment selections, order notes, and other order details.
• Information you voluntarily provide when contacting us.

Cart and browser information

Our website may use browser storage, including local storage, to remember items in your shopping cart and maintain functionality as you move between pages.

Technical information

Our website, web server, hosting infrastructure, and security systems may automatically process limited technical information such as your IP address, browser or device information, requested pages, request timestamps, referring information, and diagnostic or security data. This information may be contained in ordinary server or security logs.

Payment information

If online card payments are offered, payment information may be collected and processed directly by our third-party payment processor. Our website is designed so that Harper Grove does not store your full payment-card number or card security code. The payment processor handles payment data according to its own terms and privacy practices.

2. How We Use Information

We may use information we collect to:

• Receive, process, prepare, and fulfill orders.
• Arrange pickup or delivery and communicate fulfillment details.
• Send order confirmations, receipts, status information, and other transactional communications.
• Respond to questions and customer-service requests.
• Operate, maintain, troubleshoot, secure, and improve our website and ordering system.
• Detect or prevent fraud, abuse, security incidents, or other harmful activity.
• Maintain appropriate business, accounting, tax, and transaction records.
• Comply with applicable law, legal process, and lawful government requests.
• Establish, exercise, or defend legal rights and claims.

3. How We Disclose Information

We do not sell customer personal information for money.

We may disclose information when reasonably necessary to operate our business, including to:

• Technology, hosting, email, security, payment, and other service providers that assist us in operating the business.
• Persons assisting with order preparation, pickup, or delivery when necessary to fulfill your order.
• Government authorities, courts, attorneys, insurers, or other parties when disclosure is required by law or reasonably necessary to protect our rights, safety, customers, property, or business.
• A successor or prospective successor in connection with a sale, transfer, merger, reorganization, or other transfer of some or all of the business or its assets, subject to applicable law.

4. Cookies and Local Storage

We use cookies, local storage, or similar browser technologies to operate the website, maintain your cart, provide security features, remember site functionality, and understand how visitors use the storefront.

Our first-party analytics use anonymous visitor and session identifiers to measure page views, traffic sources, device types, shopping activity, checkout activity, and order conversions. We do not store raw IP addresses for analytics and do not use this information for cross-site advertising.

Blocking or deleting browser storage may cause certain website features, including your shopping cart, to stop working as intended and may prevent visits from being recognized as returning sessions.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate our business, maintain transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable accounting, tax, legal, or regulatory obligations.

Retention periods may therefore differ depending on the type of information and the reason it is maintained.

6. Information Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain and the size and nature of our business.

No website, network, transmission method, or electronic storage system can be guaranteed to be completely secure. Accordingly, while we work to protect personal information, we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will investigate and provide notifications when required by applicable law.

7. Your Choices and Requests

You may contact us to request that we correct or update personal information associated with you or ask questions about information we maintain.

You may also request deletion of personal information. We will consider such requests in accordance with applicable law. We may retain information when reasonably necessary to complete transactions, maintain required business records, comply with legal obligations, resolve disputes, prevent fraud, or protect legal rights.

8. Transactional Communications

When you place an order, we may send communications that are necessary to administer that transaction, including confirmations, pickup or delivery information, payment information, changes, cancellations, or other service messages.

Transactional messages are different from promotional marketing messages and may be necessary to complete or service an order you requested.

9. Children's Privacy

This website and our online ordering services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If we learn that personal information from a child under 13 was collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

10. Third-Party Services and Links

Our website may interact with or link to services operated by third parties, such as payment processors. Those services are governed by their own privacy practices and terms. Harper Grove is not responsible for the privacy practices of independently operated third-party websites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, business practices, or legal obligations change. The updated policy will be posted on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before materially different uses of previously collected personal information.

12. Contact Us

Questions, concerns, or privacy requests may be sent to: